Help Scout For Blesta plugin connects customer data to your support mailbox.
With the self-installation plan, a do-it-yourself guide and tech support are included. If you opt for full-service installation, our IT professionals, located in the US, will manage everything from start to finish. If you are returning after buying a self-installation plan, you can add on ‘Full-Service Installation (only)’ without being double charged for the license.
Your support team can deliver superior customer service with account knowledge embedded in messages. These fields are added to the sidebar of Help Scout:
Customer data displays in Help Scout messages.
View name on account and link to Blesta profile.
View services by status (active, suspended, etc.)
See plan purchased and link to details in Blesta.
It’s the missing piece for customer-centric businesses to architect a complete support solution in Help Scout.
Identify customers and view service plans with account knowledge attached to each message.
With visibility into accounts, you can personalize communications:
“Hi Kevin, Thank you for being a customer since 2008.”
Which plan is right for me?
The difference between plans is who does the install. The first step is to upload the plugin file to your web server. For this reason some IT experience is required. The remaining steps in Blesta and Help Scout can be accomplished by anyone comfortable with guided technical stuff.
The standard plan is for those who can install the plugin. If you have IT on staff and are technical, self-install is right for you.
The upgrade plan includes Full Service Installation. If you need IT help or just want to save time and hassle, it’s the obvious choice.
This service can be purchased with the plugin. However, if you have already purchased the plugin for self-install, then later changed your mind, the installation service can be added on separately.
How does installation work?
Self-install means you will install the plugin following step-by-step instructions in our Setup Guide (PDF). We provide tech support via email for guidance. Tech support will not do the steps for you, an important differentiation.
Full Service Installation is an upgrade. Our team does everything for you – from uploading the plugin file to your server, to installing the plugin on Blesta and configuring Help Scout. It requires no downtime for your support team as we work. When complete you will see customer information appear in messages.
Can I continue using Help Scout and Blesta during installation?
Yes, you can. There is no downtime during installation. Once the plugin is setup it starts seamlessly working with the two systems to make a useful data connection.
How do I get support?
We’re here to make sure everything runs smoothly for you! Our friendly IT professionals, based right here in the U.S., are just a message away to answer any questions you might have.
Need help? Check out our knowledge base for tons of troubleshooting tips and easy step-by-step guides. If you’re looking for more personalized support, feel free to fill out the ‘Premium Email Support’ form in the top menu.
You can also chat with us directly by clicking the ‘? Help’ prompt in the bottom right corner of the page. We’re always here to lend a hand!
Oh, and by the way, we use FreeScout with ChatGPT to enhance your support experience!
If you’re trying to log into your account, don’t worry—we send an email with your login details right after your purchase. You can access downloads, manage billing, and more. Just log in to your account here!
Are plugin updates included?
Your purchase comes with one year of tech support and plugin updates. Plugin updates might include important security patches, fixes, new features, and any required app updates to keep up with changes in Help Scout or Blesta. Renew the annual subscription to keep your platform secure and running for a low fee.