Blesta Plugin
Help Scout For Blesta
This Blesta plugin connects customer data to your Help Scout support mailbox.
Build better relationships with customer visibility in Help Scout
Focus on customers
It’s the missing piece for customer-centric businesses to architect a complete support solution in Help Scout.
Recognize customers
No more flying blind. Identify customers and view service plans with account knowledge attached to each message.
Personalize Service
With visibility into accounts, you can personalize messages:
“Hi Kevin, Thanks for being a customer since 2008.”
“Hi Kevin, Thanks for being a customer since 2008.”
Empower your team!
Increase customer satisfaction with fast, personalized service
Account visibility right inside their Help Scout mailbox.
Organize and prioritize support tickets
Identify, prioritize, and tag tickets from verified customers when you integrate Blesta data with Help Scout.
Save time switching between two systems
Integrate systems to give your support team the tools they need to get it done fast, and on point.
What you get in Help Scout
Deliver superior customer service with account knowledge embedded in messages
These fields are added to the sidebar of Help Scout:
- Customer name (links)
- Services (links)
- Plan
- Price
- Customer since date
Plans
If you are returning after buying a self-installation plan, you can add on “Full-Service Installation (only)” at any time.
Self Install
$59.99
License for Self-Installation
Lifetime License- DIY Setup Guide PDF
- Downloadable Plugin ZIP File
- 1 Year of Support & Updates
Full-Service
$158.99
License + Full-Service Installation
- Lifetime License
- Full Service Guide PDF
- 1 Year of Support & Updates
- We Install the Plugin
Add-On
$99.00
Full-Service Installation (only)
- Installation Only
- Full Service Guide PDF
No License- No Plugin ZIP File
FAQ
Questions before you get started...
1Which plan is right for me?
The difference between plans is who does the install. The first step is to upload the plugin file to your web server. For this reason, some IT experience is required. The remaining steps in Blesta and Help Scout can be accomplished by anyone comfortable with guided technical stuff.
The standard plan is for those who can install the plugin. If you have IT on staff and are technical, self-install is right for you.
The upgrade plan includes Full-Service Installation. If you need IT help or just want to save time and hassle, it’s the obvious choice.
This service can be purchased with the plugin. However, if you have already purchased the plugin for self-install, then later changed your mind, the installation service can be added on separately.
The standard plan is for those who can install the plugin. If you have IT on staff and are technical, self-install is right for you.
The upgrade plan includes Full-Service Installation. If you need IT help or just want to save time and hassle, it’s the obvious choice.
This service can be purchased with the plugin. However, if you have already purchased the plugin for self-install, then later changed your mind, the installation service can be added on separately.
2How do I get support?
A license includes one year of world-class technical support out of the United States. Our IT pros will answer questions to support your self-installation. A helpful stepped PDF guide is provided.
You can have them install the Blesta plugin for you and configure it in Help Scout as part of a full-service installation. A helpful checklist PDF guide is provided.
Need help now? Submit a Support Request .
You can have them install the Blesta plugin for you and configure it in Help Scout as part of a full-service installation. A helpful checklist PDF guide is provided.
Need help now? Submit a Support Request .
3How does installation work?
Self-installation means you will install the plugin by following the step-by-step instructions in our Setup Guide (PDF). We provide tech support via email for guidance. Tech support will not perform the steps for you; this is an important differentiation.
Full-Service Installation is an upgrade. Our team does everything for you – from uploading the plugin file to your server, to installing the plugin on Blesta, and configuring Help Scout. It requires no downtime for your support team as we work. When complete, you will see customer information appear in messages.
Full-Service Installation is an upgrade. Our team does everything for you – from uploading the plugin file to your server, to installing the plugin on Blesta, and configuring Help Scout. It requires no downtime for your support team as we work. When complete, you will see customer information appear in messages.
4Can I continue using Help Scout and Blesta during installation?
Yes, you can. There is no downtime during installation. Once the plugin is set up it starts seamlessly working with the two systems to make a useful data connection.
5Are plugin updates included?
Your purchase comes with one year of tech support and plugin updates. Plugin updates might include important security patches, fixes, new features, and any required app updates to keep up with changes in Help Scout or Blesta. Renew the annual subscription to keep your platform secure and running for a low fee.
Support
Technical support is included with purchase. Our experts based in the US will help get everything working perfectly.