Help Scout For Blesta plugin connects customer data to your support mailbox.
Self serve or full service, your choice. A do-it-yourself guide and tech support are included standard. Another option is to let us install the Blesta extension for you. Upgrade to full service installation to have our IT pro’s handle it end-to-end.
Your support team can deliver superior customer service with account knowledge embedded in messages. These fields are added to the sidebar of Help Scout:
Customer data displays in Help Scout messages.
View name on account and link to Blesta profile.
View services by status (active, suspended, etc.)
See plan purchased and link to details in Blesta.
It’s the missing piece for customer-centric businesses to architect a complete support solution in Help Scout.
Identify customers and view service plans with account knowledge attached to each message.
With visibility into accounts, you can personalize communications:
“Hi Kevin, Thank you for being a customer since 2008.”
Which plan is right for me?
The difference between plans is who does the install. The first step is to upload the plugin file to your web server. For this reason some IT experience is required. The remaining steps in Blesta and Help Scout can be accomplished by anyone comfortable with guided technical stuff.
The standard plan is for those who can install the plugin. If you have IT on staff and are technical, self-install is right for you.
The upgrade plan includes Full Service Installation. If you need IT help or just want to save time and hassle, it’s the obvious choice.
This service can be purchased with the plugin. However, if you have already purchased the plugin for self-install, then later changed your mind, the installation service can be added on separately for $99.
How does installation work?
Self-install means you will install the plugin following step-by-step instructions in our Setup Guide (PDF). We provide tech support via email for guidance. Tech support will not do the steps for you, an important differentiation.
Full Service Installation is an upgrade. Our team does everything for you – from uploading the plugin file to your server, to installing the plugin on Blesta and configuring Help Scout. It requires no downtime for your support team as we work. When complete you will see customer information appear in messages.
Can I continue using Help Scout and Blesta during installation?
Yes, you can. There is no downtime during installation. Once the plugin is setup it starts seamlessly working with the two systems to make a useful data connection.
How do I get support?
Technical support is included to help you with setup. Our IT professionals based in the U.S. will work with you over priority email to get everything working perfectly.
Get Support
Start by visiting our Knowledge Base for quick answers. If you need help from a person, click “Email Support” from the top menu of the Knowledge Base to start a support ticket. BTW we use Help Scout too!
Looking for your account login? An email is sent with your new login after purchase. Access downloads, plans and manage billing in your account. Login to your account here.
Are plugin updates included?
Your purchase comes with one year of tech support and plugin updates. Plugin updates might include important security patches, fixes, new features, and any required app updates to keep up with changes in Help Scout or Blesta. Renew the annual subscription to keep your platform secure and running for a low fee.
Is there a free trial or free version?
Sorry, this plugin does not offer a free trial or free version like our other plugins for WordPress. Because it is a Blesta plugin it was built differently from our Freemius plugins.