Get Support

Quick answers at your fingertips.

Start by visiting our knowledge base to search for quick troubleshooting answers and step-by-step guides on using our free and Premium plugins. Another way to start your search is to click the chat prompt from the bottom right corner of this page.

Using the free Standard plugin?

Visit the WordPress.org forum for the plugin you are using, linked below, to find answers. If you do not find answers in an existing thread, go ahead and start a new one. Please do not use the forum for support on Premium features.

Premium member?

If you’ve upgraded to a Premium plugin, you have access to Premium email support. Our tech team located in the United States will be in touch for one-on-one help.

If you need help right now, get Premium Support.

Help is readily available from your WordPress site. Navigate to plugin settings, where you’ll find our contact form located in our menu. Click contact us to submit a technical support request. 

If this option is not available, the plugin is not upgraded, or there is a license issue. For license issues, please submit a billing issues request using the contact us form.

If you’re using our iOS app, module, add-on, or plugin that isn’t installed on WordPress, please visit our knowledge base for fast answers at your fingertips. If you don’t find what you need, please start a support email using the Premium Email Support form in the top menu of the knowledge base.

Need help now? Click here for Premium Support.

Thank you for test driving our Premium plugin or other app. During your trial period we want you to get the plugin working so that you love it. Please, use any available methods for support during the trial period.

If you encounter an issue with our plugin, it may be classified as a bug. We encourage you to report any bugs so that we can address and resolve them promptly. However, please note that not all issues qualify as bugs, and some may require different levels of attention. We appreciate your feedback and aim to ensure a smooth experience for all users.

Is it a bug? A bug can be broadly defined as experiencing:

• An unexpected or undefined error message that appears to have come from our plugin or as a result of using our plugin.
• The plugin is working in an unexpected way or appears broken.
• You are a savvy developer too and have discovered a security concern.

***Do not discuss security issues in the WordPress.org forum.*** Public forums increase the risk for websites using a plugin by exposing vulnerabilities to malicious actors.

How to submit a bug:

There is a bug submission form available from our plugin settings page.

1. Login to your WordPress site and navigate to our plugin settings page.
2. Use the contact us form located in the plugin navigation menu.
3. Select ‘bug from the form drop down.
4. Describe the concern, including the steps you took to encounter the problem, what device was used if relevant to display issues, and any other pertinent information to help our developers understand and recreate the issue. If you experience an error message, please copy and paste it into the description. It will be helpful to our tech team.

Non-WordPress module/plugin/iOS app users can click the ?Help chat prompt in the bottom right corner of this page for assistance.

Please do not use the bug submission form for support on a free plugin. For questions about how to use our plugins or troubleshooting issues specific to your website please use the free WordPress forum and Premium support methods.

To contact us about your billing or license issue please visit the contact form from the plugin settings page on your WordPress site, and select ‘billing issue’.

Non-WordPress module/plugin users can Click Here for Billing Support.

How do I end my free trial without getting charged?

If you are on a free trial there is no credit card information collected. When your trial period is over simply do nothing and your plan will switch back to the free Standard plugin.

How do I cancel my plan?

Visit your WordPress dashboard, go to our plugin settings page “account” tab and click “downgrade” which will cancel future billing. Alternatively, visit your 5 Star Plugins account to end auto-renewal while keeping your plan active.

More billing FAQs

I purchased a license but it didn’t switch to Premium.

• After upgrading to Premium you must install and activate the paid plugin file.
• If your website uses caching you may also need to clear your website and/or server cache.
• If you already had the Premium plugin installed prior to completing the upgrade, visit the plugin page > account > and click sync to update the license.

If you are still experiencing issues, please contact us.

More license FAQs

We’d love to hear your ideas and suggestions for improving our technology or features. Send us a ‘feature request’ using the contact form on the plugin settings page in your WordPress site.

Non-WordPress module/plugin users can Click here to share your thoughts.