Enance Your Workflow with AI
FreeScout + AI GPT + Your Support Docs
Eliminate Repetitive Tasks ⇨
AI will have well-written email responses waiting in your inbox.
Purchase A License
30-Day Money Back Guarantee
Download and Install
Empower Your Support Team with AI Tools
Elevate your service team’s performance when using OpenAI GPT with FreeScout. The FreeScout GPT Pro module connects your support mailbox to OpenAI. It doesn’t replace the people on your team.
Here’s How It Works
1. Open Your Inbox
View a customer email with FreeScout GPT Pro integrated into your workflow.
2. See Suggestions
Instantly view a suggested response when an email is opened. Generate more to get it right.
3. Edit and Reply
You can edit the suggested response before sending a reply to the customer.
Use Your Support Docs with AI GPT
Transform the way you access and utilize information for a more efficient and engaging experience.
Where does it get its information?
AI will first check your content, and if it can’t find an answer, it will use the model’s built-in knowledge to solve customers’ inquiries.
FreeScout GPT Pro can index:
- Your FreeScout knowledge base
- Your FreeScout saved replies
- Plus, any external URL you provide to blogs and articles
Screenshots
FAQ
Does it automatically reply to customers?
No, only a person can send the reply to a customer. FreeScout GPT Pro is not an AI agent. It helps your agents by suggesting relevant, well written responses that they can use to reply to customers. Suggested responses are editable. They can generate multiple suggestions until the ideal response is found.
Which ChatGPT version/plan does it work with?
The module was designed to work with any availalble version/plan from ChatGPT. Simply select it from a drop down in the admin settings.
Why do businesses use FreeScout?
FreeScout is an open-source customer support tool. It’s similar to HelpScout except it’s free to use and self-hosted. We use it ourselves and highly recommend it.
Discover the power of AI and unlock the potential of free, open-source customer support tools to enhance your customer experience like never before.
How does installation work?
You or your FreeScout administrator would install the module like all other FreeScout modules, uploading the ZIP file to your Modules folder, unzipping it, and renaming it to “FreeScoutGPTPro”. We can provide tech support via email for guidance as needed.
Can I continue using FreeScout during installation?
Yes, you can. There is no downtime during installation. Once the module is activated and configured in the Settings page, it will be ready for use.
How do I get support?
We’re here to make sure everything runs smoothly for you! Our friendly support team, based right here in the U.S., is just a message away to answer any questions you might have.
Need help? Check out our knowledge base for tons of troubleshooting tips and easy step-by-step guides. If you’re looking for more personalized support, feel free to fill out the ‘Premium Email Support’ form in the top menu.
You can also chat with us directly by clicking the ‘? Help’ prompt in the bottom right corner of the page. We’re always here to lend a hand!
Oh, and by the way, we use FreeScout with FreeScout GPT Pro ourselves to enhance your support experience!
If you’re trying to log into your account, don’t worry—we send an email with your login details right after your purchase. You can access downloads, manage billing, and more. Just log in to your account here!
Are updates included?
A paid license includes tech support and plugin updates for the duration of the subscription period. Module updates may include important security patches, fixes, new features, and any required updates to keep up with changes in FreeScout or ChatGPT. Renew the subscription to keep your platform secure and running smoothly for one low fee.
Start a 14-Day Free Trial
Test this module within your environment, no credit card required.
Download and Install
Use of OpenAI Name and APIs
This module uses the OpenAI Responses and Embeddings APIs, and is not affiliated with or endorsed by OpenAI. References to OpenAI are under nominative fair use to identify functionality. For more information, see OpenAI’s Terms of Service.