FreeScout Plus: The Best Multi-Mailbox iOS App With Smart Links
Monitor and Manage Multiple Mailboxes with Confidence
FreeScout Plus is the ultimate iPhone, iPad, and Apple Silicon Mac app for teams using FreeScout for customer support. Instantly switch between multiple mailboxes, get notified of new activity, and stay on top of support tasks wherever you are.
Key Benefits:
- Multi-Mailbox Monitoring – Seamlessly track two (or more) FreeScout mailboxes in one place.
- External Links Open In Browser – Automatically detects external links and opens them in your browser properly.
- Images Displayed In Lightbox – Handles attachments and opens images in a lightbox for easy viewing.
- New Activity Alerts – Receive notifications when new conversations or replies arrive.
- Mobile-Optimized Access – Launch directly into your FreeScout instances from your home screen.
- Private & Secure – Your mailboxes are accessed securely without any third-party access.
- No Login Sharing – The app uses your existing FreeScout sessions; no extra logins or tokens needed.
Perfect for:
- Agencies managing client support
- Support teams with multiple brands or departments
- Freelancers juggling several inboxes
- Anyone who wants a clean, focused mobile FreeScout experience!
Screenshots
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Works on iPad
(and Mac Silicon, too!)
Additional Screenshots
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Getting Started and Support
Start with adding at least one verified and tested FreeScout Mailbox URL, usually in the format: https://support.yourdomain.com/mailbox/1
Upon first visit, the app should prompt you to log in as a user/agent, and then load the mailbox corresponding to the URL you saved. It is best to get the correct URL from your web browser, and simply paste it in.
The app currently supports up to 4 URLs, since each icon has a certain width and adding more caused spacing issues on the iPhone. If a URL field is left empty, it’s mailbox icon won’t be displayed.
Pro Tip: Switch Folders, too!
You can also assign a mailbox URL to the same Mailbox but different folders, such as Unassigned, Mine, Starred, or Assigned. Simply visit those folders in your browser, and paste in that URL that you want to assign to a Mailbox URL icon. This makes it easy to switch between different folders in the one mailbox by simply clicking each Envelope icon (that’s how we use it!).
Smart Links
Our app features Smart Links, which is some in-app logic that compares the link you clicked on with the hostname of the Mailbox URL, and if they don’t match, it opens that external link in your web browser, automatically! The official app basically locks you in to the app view, actively disabling holding on a link to open it in a new tab or window, making it very frustrating to use, and was the major reason for looking into building our own app.
App Notifications
App notifications are powered by detecting differences in the FreeScout web notifications drop-down in the top right, next to your account drop-down. As new messages come in across all the mailboxes you have access to, that web notification triggers the app notification, which does not link to the mailbox or message, it just opens the app. Be aware that our app does not need or use the Mobile Notifications module, as that module is designed to work only with the older Cordova-based cross-platform app that uses custom Firebase notifications, not Apple Notifications.
iOS App Technical Support – Not FreeScout Support
NOTE: If you experience any problems when using the help desk inside of the app, please contact your help desk administrator, as this app is not responsible for any issues related to your FreeScout installation.
For further app technical support, please use our Support Request form, and we can assist you. Please be as detailed as possible with your request, including steps to repeat any issues, and screenshots if possible.