FreeScout Plus: The Multi-Mailbox iOS App

Monitor and Manage Multiple Mailboxes with Confidence

FreeScout Plus is the ultimate iPhone, iPad, and Apple Silicon Mac app for teams using FreeScout for customer support. Instantly switch between multiple mailboxes, get notified of new activity, and stay on top of support tasks wherever you are.
Key Benefits:
  • Multi-Mailbox Monitoring – Seamlessly track two (or more) FreeScout mailboxes in one place.
  • External Links Open In Browser – Automatically detects external links and opens them in your browser properly.
  • Images Displayed In Lightbox – Handles attachments and opens images in a lightbox for easy viewing.
  • New Activity Alerts – Receive notifications when new conversations or replies arrive.
  • Mobile-Optimized Access – Launch directly into your FreeScout instances from your home screen.
  • Private & Secure – Your mailboxes are accessed securely without any third-party access.
  • No Login Sharing – The app uses your existing FreeScout sessions; no extra logins or tokens needed.
Perfect for:
  • Agencies managing client support
  • Support teams with multiple brands or departments
  • Freelancers juggling several inboxes
  • Anyone who wants a clean, focused mobile FreeScout experience!

Screenshots

Click To View Full Image

FreeScoutPlus-Launch
FreeScoutPlus-Launch
FreeScoutPlus-Config-URLs
FreeScoutPlus-Config-URLs
Mailbox1-Screenshot
Mailbox1-Screenshot
Mailbox3-Dark-Mode
Mailbox3-Dark-Mode

Getting Started and Support

Using the app starts with adding at least one FreeScout Mailbox URL, usually in the format: https://support.yourdomain.com/mailbox/1

Upon first visit, it should prompt you to log in as a user/agent, and then load the mailbox corresponding to the URL you saved. It may be best to get the correct URL from your web browser, and paste it in.

You can also assign a mailbox URL to the same Mailbox but different folders such as Unassigned, or Mine, or Starred, or Assigned. Simply visit those folders in your browser, and paste in the URL you want to assign to each Mailbox URL slot.

For example, the app Mailbox 1 URL could be set to Mailbox 1 Unassigned URL, and the app Mailbox 2 URL could be set to Mailbox 1 Mine URL, making it easy to switch between the two views in the one mailbox by simply clicking each Envelope icon.

For further app technical support, please use our Support Request form, and we can assist you further. Please be as detailed as possible with your request, including steps to repeat any issues, and screenshots if possible.

Appstore Appstore App Support Request Form